Question 1

Are your balms safe for people with sensitive skin?

Accepted Answer

Yes, all our balms are tried and tested to be safe for sensitive skin. However, if you experience any adverse reactions, please contact your healthcare provider immediately.

Question 2

Is the products safe to use in diabetic patients?

Accepted Answer

Yes they are, but NOT the Corn and Cal balm.

Question 3

Can babies use your balms?

Accepted Answer

Yes, but not the Corn & Cal and Drawing & Healing Balm. If you’re unsure, check the label before use.

Question 4

Can I return a Ubuntu product?

Accepted Answer

Yes. If a product causes an adverse effect directly linked to it, we’ll give you a full refund. You’ll also get a full refund if your item is faulty or damaged in transit.

Question 5

How do I order Ubuntu products?

Accepted Answer

You can have your order couriered to you, sent via the post office, or collected from selected pharmacies. If you need help, contact us and we’ll guide you.

Question 6

How should I store my Ubuntu product?

Accepted Answer

Keep your product in a cool, dry place below 25°C.

Question 7

What should I do if I have a question about a Ubuntu product?

Accepted Answer

Our products are handmade by a pharmacist, so if you have any health-related questions or you’re unsure how to use one, please contact us right away and we’ll help you.

FAQ

Frequently asked questions